My package arrived incomplete, or I received the wrong product.

Once in a while sellers may mistakenly pack a different item, of a wrong color or size. If this happened to you then please contact Buydo support. We will surely find a solution!

How do I contact Buydo support?

On the website: Scroll down to the end of this article and click on There is no answer to my question or simply send us an email at support@buydo.com.

On Android: Tap the chat icon in the top right corner.

On iOS:

1. Go to Profile by tapping the icon in the bottom right corner.
2. Select Support team chat.
3. Tap the chat icon in the top right corner.

Do not forget to include the order number, highlight the issue and attach photos of the received items and postal packaging/labels.

N.B. Quality claims can only be accepted within 30 days after the receipt of the product. Our support agents may ask you to provide additional info such as photographs and/or videos, as well as specify the photo/video requirements. In some cases, you may be asked to destroy the item or give it to the charity of your choice, both with video/photo confirmation. Please do not throw away the item until the issue is resolved.

Can my refund request be denied?

It can be if:

• More than 30 days have passed since the product receipt
• You made a mistake and picked an incorrect color or size when placing an order
• Photo/video proof is inconclusive or of poor quality
• Images are modified, retouched or otherwise falsified

When will I get my money back?

The money will be returned to the original source of payment within 14 days after the order changes its status to Refunded.