My package arrived incomplete, or I received the wrong product.
Once in a while sellers may mistakenly pack a different item, of a wrong color or size. If this happened to you then please contact Buydo support. We will surely find a solution!
How do I contact Buydo support?
On the website: Scroll down to the end of this article and click on There is no answer to my question or simply send us an email at support@buydo.com.
On Android: Tap the chat icon in the top right corner.
On iOS:
- Go to Profile by tapping the icon in the bottom right corner.
- Select Support team chat.
- Tap the chat icon in the top right corner.
Do not forget to include the order number, highlight the issue and attach photos of the received items and postal packaging/labels.
N.B. Quality claims can only be accepted within 30 days after the receipt of the product. Our support agents may ask you to provide additional info such as photographs and/or videos, as well as specify the photo/video requirements. In some cases, you may be asked to destroy the item or give it to the charity of your choice, both with video/photo confirmation. Please do not throw away the item until the issue is resolved.
Can my refund request be denied?
It can be if:
• More than 30 days have passed since the product receipt
• You made a mistake and picked an incorrect color or size when placing an order
• Photo/video proof is inconclusive or of poor quality
• Images are modified, retouched or otherwise falsified
When will I get my money back?
The money will be returned to the original source of payment within 14 days after the order changes its status to Refunded.