If cannot deliver to you ,please touch us ship you correct product hyperlink ! 3D water vapor electric fire Parameter Model3D-1000TypeinsertSize /fireplace size500/690/800/900/1000/1100/1200/1300/1400/1500/1600 /1800/2000/2200/2400/3000mm or loner,can customs any sizePackage size1120*420mm*400mmGross weight45kgVoltage ( V/HZ )110/220vFlamesingle fireplace coloration flame,or can option 3or 7 colours flamewater fillingautomatic fillingtimer working2 and four hourscontrol moderemote control/manual buttonNoteFlame viewing function and heating function run separately media on panel : wood ,stones and not anything on panel(wood and stones panel desire option) optionally available three colours flame adjustable panel shade is optionally available too CAN USE MANY PLACEfireplace also can choice with warmth operate Contacthelen peng Wechat/whatsapp : 0086+15169140531