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for Bissell SpinWave SmartSteam 3897A Before putting an order,be sure to confirm that your system models, the applicable event mannequin stated in this product page, you may examine the specific product mannequin quantity on the nameplate at the bottom of your machine (many machine have extremely identical names, so that you should distinguish via the specific model number) 1,These aren't the Genuine /Original products,what we promote are brand Compatible Replacement Products. 2,Package encompass all kits display in pictures which option you selected above. 3,If equipment lost or damaged in transit ,we will refund cash to you,you must touch us ASAP. We can assist you to unravel the problem. 4,Please give us the chance to resolve any concern perceive the disappointment you will have if the order cross wrong,but we are able to try our best to provide you the fulfilling results.